FAQ

What dining options are available at The Envoy?

Lookout Rooftop is open and available for dining reservations. Guests of the hotel are encouraged to join us Thursday through Sunday for lunch, dinner, and late-night bites.

Lookout Rooftop serves up favorites like Smash Burgers, Korean Barbecue Chicken Thighs and Tostones with Guacamole as well as an extensive list of handcrafted cocktails and local beers. Soak in the views of the skyline and the Boston Harbor and see why Lookout Rooftop was named one of the best rooftop bars in America. Make a reservation in advance or speak with our guest services team located in the Lobby. 

As required by Executive Order from Governor Charlie Baker and the State of Massachusetts: Alcohol sold for on-premise consumption must be accompanied by food prepared on-site. An item of prepared food must be ordered at the same time as the initial alcoholic beverage(s) order. Any patron seeking to order an alcoholic beverage for on-premise consumption must consume prepared food in accordance with the Order, the guidance, and the Advisory.

Our current hours of operation are: 

Thursday – Saturday from 11 am – 12 midnight

Sunday from 11 am – 10 pm

Do you have to wear a mask at the hotel?

Yes, following the federal guidelines and for the safety of our guests and team members, you are required to wear a mask in all public spaces of the hotel and restaurant. If you’re dining with us, once you’re seated at your table you may remove your face mask.  These guidelines are in accordance with Marriott standards and the State of Massachusetts requirements.

Is valet/or self-parking available?

For the convenience of our hotel guests, we are currently offering self-parking available directly across the street at One Seaport Garage. If luggage assistance is required, please contact the front desk upon arrival at 617-338-3030. 

What else should I know prior to arrival?

The Envoy Hotel uses mobile key entry which allows Marriott Bonvoy members to use their smartphone as their key, offering a complete mobile check-in experience and providing members with more control over their arrival experience.

We have a number of items that will be available to you upon request. Please contact guest services by dialing (0)  and we’ll happily deliver them to your guestroom.

Extra towels and bath amenities 

  • Replacement bed linens
  • Robes 
  • Umbrellas
  • Coffee makers

What’s open in the neighborhood?

Our Guest Service Team will be happy to provide recommendations and updates as to what’s open in the Seaport neighborhood.

For additional  information and to review the most up-to-date COVID-19 Guidelines for Boston Massachusetts please visit: www.mass.gov

What if I need to cancel my reservation? 

Our flexible reservation policies as follows:

For guests with existing reservations for any future arrival date, the policies that were in place at the time of reservation, or as previously communicated, will continue to be honored.

Reservations with pre-paid rates will be subject to the rate offer rules communicated at the time of reservation. Please note that changes to the reservation will be subject to availability and any rate differences. 

For guests making new reservations for arrival dates on or after October 1, individual hotel cancellation policies in place at the time of the reservation will apply. Please note that this policy does not apply to travel associated with a Group booking. For guests with Group reservations (e.g., for meetings, events, or conferences), please review the booking rate rules and contact the group organizer for more information.