The Envoy FAQ
Find the Answers You Need Here
What time is check-in at the hotel? Is early check-in possible?
Check-In time begins at 3 pm, Early check in is based on availability of the requested room category.
What time is checkout at the hotel? Is late checkout possible?
Checkout time is 12 pm, Late checkout can be extended at an additional charge of $75 until 4 pm, anything after 4 pm would be a half day rate.
Is there an age minimum for check-in?
Guests must be over the age of 21 to check in and provide proper forms of identification and credit.
What is the hotel’s cancellation policy?
The Envoy's current cancellation policy is 72 hours prior to arrival.
Are pets welcome at the hotel? What facilities and services are available for pets?
Yes, well behaved pets are welcome at the Envoy. A one- time pet fee of $100 per pet would be applied to the guest folio. There is no charge for Service Animals. Additional fees may apply for any damage in the guestroom created by the pet. Pet amenities include, dog bowls, beds, toys, treats, and directions to dog friendly parks.
Is smoking allowed at the hotel?
The Envoy is a smoke-free hotel. If a guest smokes in a room, there is a $250 cleaning fee. If the room has to be taken out of service due to the condition of smoke in the room, the guest would be charged the full daily best available rate (BAR) based on what rate the hotel is charging for that day.
Facilities and Services
Does the hotel offer parking?
The hotel does not offer valet parking. However, self-parking is available at One Seaport Square garage, directly across from the Envoy Hotel at $49 per night.
Is public transportation accessible from the hotel?
Yes, the Silver line (T-Stop) is one block from The Envoy Hotel, (approximately a 2- minute walk). The silver line will bring you to South station main terminal to connect to the red line or will bring you out to Boston/Logan International Airport. The red line is approximately a 10-minute walk from the The Envoy Hotel.
Is the hotel ADA accessible? What accessible features are offered at the hotel?
Yes, we have 7 ADA - accessible guest rooms in the hotel which feature ergonomically designed furnishings to accommodate wheelchair bound guests, roll in showers, safety grab bars, showerchairs, additional phone in bathroom, doorbells with flashing lights, and hearing accessible equipment.
Are children welcome at the hotel? What facilities and services are available for children?
Children are welcome at the Envoy Hotel in presence of a parent or guardian. Toys, games, movies, videos, and special kids menus are available. The Envoy is also located just steps from the Boston Children's Museum, the Martin Richards Memorial park (Playground), Boston Tea Party Museum and a short walk from the New England Aquarium and Faneuil Hall/Quincy Market.
Can I receive mail and packages at the hotel?
Yes, mail and packages can be sent to the guests attention 2 days prior to arrival. Any packages sent beyond 2 days prior to arrival will be charged a storage fee of $25 per package.
How Can Gift Cards Be Purchased?
Gift cards can be purchased online here directly on our website.
What Deals Are Available?
Gift cards can be purchased in increments of $100 from $100 to $500.
How Do I Redeem My Gift Card?
Starting on August 1, 2020, you can apply gift cards to room rate charges by simply presenting your gift card at check-out to apply towards eligible charge
Does A Gift Card Expire?
The purchase value of your gift card never expires.
What Charges Can I Use My Gift Card For?
Guests can use these towards reservations booked via the hotel’s website or by calling the hotel directly. Gift cards cannot be applied towards bookings made on a third party site, such as Expedia. Gift cards cannot be redeemed for restaurant, in-room dining, parking, taxes, fees or other charges.
Can I Use A Gift Card At Another Affiliated Hotel?
No, gift cards are only redeemable at the hotel that it was purchased. The hotel name is displayed on the gift card.
Can I Purchase A Gift Card As A Gift?
Yes! You can purchase a gift card that will be sent to your recipient’s email address.
What Types Of Gift Cards Are Available?
Our gift cards are electronic only. They can be presented via mobile device or via print out for redemption. Physical gift cards are not available.