The Envoy FAQ

Check-In time begins at 3 pm, Early check in is based on availability of the requested room category.

Checkout time is 12 pm, Late checkout can be extended at an additional charge of $75 until 4 pm, anything after 4 pm would be a half day rate.

Guests must be over the age of 21 to check in and provide proper forms of identification and credit. 

The envoy's current cancellation policy is 72 hours prior to arrival.

Yes well behaved pets are welcome at the Envoy. A one time pet fee of $100 per pet would be applied to the guest folio. There is no charge for Service Animals. Additional fees may apply for any damage in the guestroom created by the pet.  Pet amenities include, dog bowls, beds, toys, treats, directions to dog friendly parks.

The Envoy is a smoke free hotel. If a guest smokes in a room there is a $250 cleaning fee. if the room has to be taken out of service due to the condition of smoke in the room, the guest would be charged the full daily best available rate (BAR) based on what rate the hotel is charging for that day.

Due to the Coronavirus the hotel is currently not offering valet parking services. Once restrictions are lifted, the hotel will once again offer valet parking services at $55 per night, per vehicle. Parking for day or F&B parking requests are available at $20 (once valet parking is reestablished). Self-Parking is available at One Seaport Square garage, directly across from the Envoy Hotel at $49 per night.

Yes, the Silver line (T-Stop) is one block from the Envoy hotel, (approximately a 2 minutes walk). The silver line will bring you to South station main terminal to connect to the red line or will bring you out to Boston/Logan International Airport. The red line is approximately a 10 minute walk from the envoy hotel.

Yes we have 7 ADA accessible guest rooms in the hotel which feature, ergonomically designed furnishings to accommodate wheelchair bound guests, roll in showers, safety grab bars, showerchairs, additional phone in bathroom, doorbells with flashing lights. Hearing accessible equipment.

Children are welcome at the Envoy Hotel in presence of a parent or guardian.Toys, games, movies, videos, special kids menus. The Envoy is also located just steps from the Boston Children's Museum, the Martin Richards Memorial park (Playground), Boston Tea Party Museum and a short walk from the New England Aquarium and Faneuil Hall/Quincy Market.

Yes, mail and packages can be sent to the guests attention 2 days prior to arrival. Any packages sent beyond 2 days prior to arrival will be charged a storage fee of $25 per package.

Lookout Rooftop is open and available for dining reservations. Guests of the hotel are encouraged to join us Wednesday through Friday from 11 AM to 3 PM, Wednesday and Thursday from 4 PM to 9:30 PM, Friday from 4 PM to close, Saturday and Sunday from 10 AM to 3:30 PM and 4 PM to close. Make a reservation in advance or speak with our guest services team located in the lobby. 

As required by Executive Order from Governor Charlie Baker and the State of Massachusetts: Alcohol sold for on-premise consumption must be accompanied by food prepared on-site. An item of prepared food must be ordered at the same time as the initial alcoholic beverage(s) order. Any patron seeking to order an alcoholic beverage for on-premise consumption must consume prepared food in accordance with the Order, the guidance, and the Advisory.

Visit Lookout

Yes, following the federal guidelines and for the safety of our guests and team members, you are required to wear a mask in all public spaces of the hotel and restaurant. If you’re dining with us, once you’re seated at your table you may remove your face mask.  These guidelines are in accordance with Marriott standards and the State of Massachusetts requirements.

For the convenience of our hotel guests, we are currently offering self-parking available directly across the street at One Seaport Garage. If luggage assistance is required, please contact the front desk upon arrival at 617-338-3030. 

The Envoy Hotel uses mobile key entry which allows Marriott Bonvoy members to use their smartphone as their key, offering a complete mobile check-in experience and providing members with more control over their arrival experience.

We have a number of items that will be available to you upon request. Please contact guest services by dialing (0)  and we’ll happily deliver them to your guestroom.

Extra towels and bath amenities 

• Replacement bed linens
• Robes 
• Umbrellas
• Coffee makers

Our Guest Service Team will be happy to provide recommendations and updates as to what’s open in the Seaport neighborhood.

For additional  information and to review the most up-to-date COVID-19 Guidelines for Boston Massachusetts please visit: www.mass.gov

Gift cards can be purchased online here directly on our website.

Gift cards can be purchased in increments of $100 from $100 to $500.

Starting on August 1, 2020, you can apply gift cards to room rate charges by simply presenting your gift card at check-out to apply towards eligible charge

The purchase value of your gift card never expires. 

Guests can use these towards reservations booked via the hotel’s website or by calling the hotel directly. Gift cards cannot be applied towards bookings made on a third party site, such as Expedia. Gift cards cannot be redeemed for restaurant, in-room dining, parking, taxes, fees or other charges. 

No, gift cards are only redeemable at the hotel that it was purchased. The hotel name is displayed on the gift card.

Yes! You can purchase a gift card that will be sent to your recipient’s email address.

 Our gift cards are electronic only. They can be presented via mobile device or via print out for redemption. Physical gift cards are not available.